Getting Help
Docs
Our online documentation has complete API documentation for all Wijmo widgets. The documentation includes code samples to help you use Wijmo.
Community Forum
This forum is for the community and is open to the public. Use this forum to discuss any aspects of Wijmo Open or Wijmo Complete. Feel free to join in and answer a question too!
Premium Support Forum
This is our private support forum for Wijmo Complete customers with valid support incidents. Use this forum to submit a support issue that you need resolved promptly. Even though the forum is private, anyone can view previously answered questions.
Wijmo Complete Support Benefits
| Will I receive a premium support forum account? | Yes |
| Will I have access to releases for my purchased version? | Yes |
| Will I be eligible for minor releases? | Yes |
| Will I be eligible for emergency hot-fix builds? | Yes |
| Can I access bug tracking online? | Yes |
| Will I have access to bug fixes? | Yes |
| How many support incidents are included? | 10 |
| How long are my incidents valid? | One year |
| Which version of Wijmo is supported? | Current version at time of purchase |
| Which version of jQuery is supported? | The jQuery version included with the purchased Wijmo version |
| Which version of jQuery UI is supported? | The jQuery UI version included with the purchased Wijmo version |
| How can I contact support? | Via the Premium Support Forum |
| Will you help with markup? | Yes |
| Will you troubleshoot CSS? | Yes |
| Which browsers are supported? | IE6+, Firefox 3+, Safari 3+, Chrome |
| How long is your initial response time | < 72 hours |
| How do I get Wijmo support? | Purchase Wijmo Complete |
Support FAQs
How can I get an account to access the Premium Support Forums?
To get premium support for Wijmo you must purchase Wijmo Complete. Purchasing Wijmo Complete will give you a commercial license to use our widgets and includes premium support. Once purchased, you will be able to ask questions in the premium support forum.
Will support guarantee me upgrades?
Wijmo Complete does not include major version upgrades. However, Wijmo Complete does provide hot fixes, bug fixes, and minor releases that release within your purchased version. The only exception is when a major release occurs within 30 days of your purchase. If we release a major version in less than 30 days from your purchase you will receive a free upgrade to the newly released version.
How long will support last?
Wijmo Complete includes 10 support incidents what are good for one year. The incidents can be used anytime within a year of purchase. After one year all remaining incidents will expire and no longer be valid.
What is considered a support incident?
Any question asked in the premium support forum is considered to be a support incident. One topic in the forum may cost more than one incident if multiple questions are asked on completely unrelated issues. Generally, however, most incidents are just a single question posted as a topic in the premium support forum.
How should I submit a support issue?
In order to make sure we are able to solve your problem you must submit an incident in a certain format. You incident must be posted in the Premium Support Forum. Your post should include as much detail as possible. We recommend the following:
- Create a single HTML page (without server requirements) that demonstrates the isolated issue
- Write as much detail and description regarding the issue as you are aware of
- Add in your thoughts as to what the problem/cause of the issue is
- Make sure to include which version of jQuery, jQuery UI, Wijmo and any other JavaScript libraries you are using
- Post all of the above in a new topic in our Premium Support Forum
Important: Before submitting any issue, make sure you search our forums (and/or Google) for answers!